No matter if you’ve used us before or you’ve been with us a while, here’s some important information to keep to hand.
New Account / Registrations
Once you have registered an account at SMKD Wholesale the details you have provided us will be checked to ensure that you are indeed an active trader / business. This will include contact via telephone or email. Once we have confirmed that you are a trader your account will then be activated and approve and all prices will be available for you aswell as the ability to purchase. You will then have an account manager assigned to you who will be your primary contact at SMKD Wholesale.
Once you have put your order together and you are happy with it, you will automaticcly receive an invoice once the order has been placed with the bank details. If you have not paid your invoice and need a change to your order please get in touch with us as soon as possible.
We have pricing tiers available on all short-fill E-Liquids on our website. These will be displayed once your account is approved and will further tell you if and what brands you can mix and match your pricing tiers, alot of brands at the same price range are part of the same pricing tier. For more information please get in touch with your wholesale account manager or alternatively give us a call.
MOQ’s (minimum order quantity).
We don’t belive in minimum order quantities at SMKD Wholesale so you are free to purchase as much or as little as you please. This gives you the freedom to top up your stock on a regular basis without having to spend a minimum amount.
Warranty / Returns
There is a warranty on all hardware. The procedure for this would be for us to receive the item that is faulty along side the order number on which it was purchased. We will then attempt a repair through our in house engineer. If the repair is succesful the item shall be sent back out to you, if not then a credit note / replacement will be issued.