Sometimes things don’t quite go as expected. Here you will find all of the relevant information on our returns policy.
All E-Liquids, Coils, Atomizers are void of any warranty due to hygiene reasons. The only exception to this rule is if it has been damaged in transit in which case a replacement will be issued.
Any hardware item that has suffered physical damage or liquid damage due to end user neglect will not be covered by any form of warranty with the exception of an attempted repair by our engineer.
Any hardware that has been damaged in transit or is dead on arrival will be replaced or a credit note will be issued.
All hardware that is within the clearance section of the website is not covered by warranty and will not be swapped out nor credit notes issued. You accept these terms whilst purchasing any item that is within the clearance item. We can however offer an attempted repair on any items in the clearance section free of charge.
If you need to return an item and have read the above statements please make sure your item is in the original packaging with all original components and send it to the following address with a letter stating your business name, address and the fault at hand.
SMKD – Unit 7
Bradford Chambers Business Park
If you have any questions or queries please contact us at 01274 270303